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With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever ...
Who would've thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers Now, celebrating its ...
All businesses have customers, but how many of them deliver unforgettably good customer service
Customer experience expert and author John R. DiJulius reveals the hidden ...
The best companies in the world discover what their customers desire - and then deliver it in memorable and deeply human experiences. How well do you ...
I recommend this book to any leader wanting to build an exciting and dynamic organisation founded on great customer service. David Thodey
If you re ...
Customer EXperience (CEX) is hot! Nowadays, it s getting increasingly hard for companies to be distinctive through the products they offer. So it is key ...
