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View our latest business and personal development titles here! Perfect for upping your game in the board room, upskilling or just powering-up your personal life.
Learn the surprising power of delivering beyond your customers' expectations.
THE NEW YORK TIMES BESTSELLER
AS SEEN ON THE HIT TV SHOW 'THE BEAR'
Essential ...
In a world where consumers expect more instantly and seamlessly personalisation is a strategic imperative.
Consumers want personalised experiences, but few companies are rising to ...
Automate your Customer Success efforts to reduce churn and increase profits
In Digital Customer Success: The Next Frontier, a team of trailblazing Customer Success professionals ...
Praise for THE APPLE EXPERIENCE"There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all ...
This book shows you how to build a customer-oriented corporate culture. Turn your rough diamond into a beautiful shiny jewel. Many companies have the intention ...
Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable "wow" events for ...
In a quest to maintain market position and improve profits in today's fast-paced, competitive market place, organisations need to become more and more customer ...
