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Lean Thinking was launched in the fall of 1996, just in time for the recession of 1997. It told the story of how American, European ...
An explanation of how to apply the quality and speed improvement techniques of Lean and Six Sigma to service environments. The major challenge in service ...
Includes new and expanded coverage of Six Sigma infrastructure building and benchmarking.
Provides plans, checklists, metrics, and pitfalls.
