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Digital Customer Service is the new standard for creating a 5-star customer experience
As much as technology has improved our lives, for many people customer ...
A new and fully updated edition of DK's practical guide to effective leadership for managers
The practical guide that gives you all the skills ...
AIMED AT WOMEN: Most public speaking books are for a general audience. Delight in the Limelight is designed to help women embrace the stage and ...
The go-to entrepreneurial guide for establishing your platform, building your audience, and monetizing your skills and services on Clubhouse, the audio-only social media app
On ...
A new and fully updated edition of DK's practical guide to negotiating for managers
The practical guide that gives you the tools you need ...
Lead meaningful and positive change in your organisation with the ultimate guide to implementing diversity and inclusion
Of the very few Fortune 500 companies that ...
An explosive investigation into how the United States of America built one of the largest illicit offshore finance systems in the world.
For years, one ...
An inspiring and deeply personal coming of age memoir from one of Silicon Valley's youngest entrepreneurs-a second-generation Latino immigrant who taught himself how to ...
Looking for a competitive advantage that will set you apart from your colleagues and competition and take your sales game to the next level? Learn ...
This award-winning and bestselling business handbook for digital transformation is now fully updated and expanded with the latest research and new case studies!
"[The DevOps ...
A new and fully updated edition of DK's practical guide to effective people management
The practical guide that gives you the tools to improve ...
For undergraduate and graduate courses in marketing management The gold standard for today's marketing management student
The world of marketing is changing every day ...
As we face a world that is undergoing unparalleled change, no area is more dynamic than business. To help us understand, navigate and succeed in ...
This book looks at luxury brand management and strategy from theory to practice and presents new theoretical models and solutions for how to create and ...
Project Management: A Managerial Approach, 11th Edition delivers a practical exploration of proven project management techniques and strategies. With a strong emphasis on real-world application ...
