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With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever ...
Increasingly today, in every age group, consumers are committing to brands that show good citizenship--from fair employment practices, to social responsibility, to charitable giving. In ...
Jason Fried and David Heinemeier Hansson, the authors of the New York Times bestseller Rework, are back with a manifesto to combat all your modern ...
Who would've thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers Now, celebrating its ...
Even skilled salespeople buckle in tough selling situations-getting defensive with prospects who challenge them on price or too quickly caving to discount pressure. Those are ...
From the Vice Chairman of KFHG-your talent playbook for driving organisational success in today's disruptive business world
The Talent Manifesto identifies common dysfunctions in ...
This classic and deeply influential work on management, problem solving, quality control, and more-based on Deming's famous 14 Points for Management-is essential reading for ...
Traditional performance management processes are often ineffective in increasing workforce engagement and fostering a positive employer-employee relationship. The established method of annually scoring employees against ...
This is the first book that explores the shift that will become the future state operating model for companies seeking to remain competitive and relevant ...
From the New York Times bestselling author of the book named the best investment book of 2017 comes The Behavioral Investor, an applied look at ...
Winner of the 2019 PROSE award in the Business, Management and Finance category
What every leader needs to know about dignity and how to create ...
Deep new rifts are tearing apart the fabric of Britain and other Western societies- thriving cities versus the provinces, the highly skilled elite versus the ...
The Pomodoro Technique is about getting things done, now. Join in with this worldwide phenomenon and master the key to productivity using only a pen ...
Every business making sales online is engaged in a battle to get customers to click. More clicks equals more sales equals a more successful business ...
From the New York Times bestselling authors of Sprint, a simple four-step system for improving focus, finding greater joy in your work, and getting more ...
