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Horst Schulze knows what it takes to win. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint ...
What do James Bond and Lipitor have in common? Why do traffic jams appear out of nowhere on highways? What can we learn about innovation ...
From the bestselling author of What The Most Successful People Do Before Breakfast comes a compelling fable about the difference between busyness and true success ...
A fresh and feisty guide to getting results and respect in your early managerial roles, from VP of Product Design at Facebook, Julie Zhuo, with ...
The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals ...
In this essential handbook-a blend of Rich Dad, Poor Dad and The Happiness Project-the co-host of the wildly popular InvestED podcast shares her yearlong journey ...
This book introduces sales professionals to the collaborative conversation skills they need tocapture the buyer's attention and secure business.
Today's buyers want more ...
Any organization can win more customers and increase sales if they learn to be more strategic with their customer service.
When customers complain, employees respond ...
With one side of the political aisle proposing increasingly more socialistic and anti-capitalistic ideas, the other side has been quick to defend our country's ...
Most people know that some basic cultural sensitivity is important. But few have developed the deep cultural intelligence (CQ) required to really thrive in our ...
The successful entrepreneur's guide to accelerating growth
Daring to Compete offers real-world strategies to accelerate the growth of your business and secure your place ...
Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons ...
Everyone wants to be a contrarian investor. From the hedge funds who bet against the US housing market in the run up to 2008, to ...
DISTINGUISHED FAVOURITE: Independent Press Award 2020 - Business General Category
WINNER: CES 2020 Gary's Book Club Top Technology Book of the Year
Artificial Intelligence (AI ...
WINNER: Independent Press Award 2020 - Technology Category
Blockchain is the technology behind bitcoin and other crypto-currencies. According to Santander, it could save financial institutions $15-20bn ...
