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Discover how the right story told at the right time has the power to persuade, promote empathy, and provoke action.
A story explains who you ...
Microsoft's CEO tells the inside story of the company's continuing transformation, while tracing his own journey from a childhood in India to leading ...
It's a simple equation--the better you use your time, the more you will accomplish, and the greater you will succeed. But the rollout of ...
All businesses have customers, but how many of them deliver unforgettably good customer service
Customer experience expert and author John R. DiJulius reveals the hidden ...
This trusted reference puts thousands of ready-to-use words, phrases, descriptions, and action items right at your fingertips - perfect for review time, creating development plans, and ...
Whether you're addressing an initial infraction or handling termination-worthy transgressions, you need to be 100 percent confident that every employee encounter is clear, fair ...
Of all the obstacles and surprises managers know are heading their way each day, the one they least anticipate and prepare for is the resignation ...
Why do so many business owners dread looking at the numbers They make excuses...They don't have time...That's what the accountant is ...
The ability to speak with confidence and deliver winning presentations can accelerate your career, earn people's great respect, and enable you to achieve your ...
Inappropriate attire, lateness, sexually offensive behavior, not to mention productivity and communication issues ... these are just a few of the uncomfortable topics bosses must sometimes ...
More than 100,000 copies sold! Every harried interviewer knows the result of throwing out vague questions to potential employees: vague answers and potentially disastrous ...
Take a practical approach to the communication challenges in your workplace. Through 11 strategies, 23 tactics and 15 stories this handy how-to will help curious ...
Central banks have become the go-to institution of modern economies. In the wake of the 2007 financial crisis, they injected trillions of dollars of liquidity ...
A practical and accessible guide to managing a successful project
Effective Project Management is based around an activities and action check list approach to project ...
Make selling a social affair! The ABCs of sales have changed. It's no longer: A-Always, B-Be, C-Closing. The new way of selling is: A-Always ...
