books in AIM WA Annual Leadership Summit 2018 in People Management

Dealing with Difficult People (HBR Emotional Intelligence Series) by Harvard Business Review

At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you ...

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Resilience (HBR Emotional Intelligence Series) by Harvard Business Review Goleman Daniel Sonnen

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Working With Difficult People, Second Revised Edition Handling the Ten Types of Problem People Without Losing Your 2nd edition by Amy Cooper Hakim

A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace.

A revised edition of the classic ...

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