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Who would've thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers Now, celebrating its ...
From the Vice Chairman of KFHG-your talent playbook for driving organisational success in today's disruptive business world
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From the bestselling author of How to Talk to Anyone comes a book dedicated to helping business professionals at any level communicate for success on ...
This classic and deeply influential work on management, problem solving, quality control, and more-based on Deming's famous 14 Points for Management-is essential reading for ...
Deep new rifts are tearing apart the fabric of Britain and other Western societies- thriving cities versus the provinces, the highly skilled elite versus the ...
The Pomodoro Technique is about getting things done, now. Join in with this worldwide phenomenon and master the key to productivity using only a pen ...
