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Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees ...
Phase 3 of digitalisation has started. A phase of artificial intelligence has revolutionised the buying behavior of customers: collecting information, the buying process and customer ...
How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through ...
"Less is more" may be good advice for many efforts, but it is terrible advice when it comes to customer experience. Brands that want to ...
In a challenging economy filled with multiple competitors, no one can afford to stagnate. Yet, innovation is notoriously difficult. How do you pinpoint the winning ...
NEW 4th EDITION! Good Service is Good Business: 7 Simple Strategies for Success Catherine DeVrye Boost your bottom line and staff morale with these practical ...
Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky ...
In today's competitive global market, good customer experience isn't enough. From one industry to another, customers are demanding the 'wow' factor. They expect ...
Technology has evaporated the barriers of complaint. With smart phones and always-on Internet access, consumers complain more often and across more channels, many of them ...
Looking to improve your customer experience? These 68 strategies will show you how to stand out from your competitors, whatever your business.
Full of practical ...
Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of ...
Bring Disney-level customer experience to your organization with insider guidance
The Experience is a unique guide to mastering the art of customer service and service ...
Customer Loyalty Isn't Enough Grow Your Share of Wallet The Wallet Allocation Rule is a revolutionary, definitive guide for winning the battle for share ...
The easy way to grasp customer analytics Ensuring your customers are having positive experiences with your company at all levels, including initial brand awareness and ...
What you need to know about your customers Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information ...
