PublishedWiley, April 2015 |
ISBN9781118925102 |
FormatHardcover, 448 pages |
Dimensions24cm × 16.9cm × 2.9cm |
Streamline KPIs to craft a simpler, more effective system of
performance measurement
Key Performance Indicators provides an in-depth look at
how KPIs can be most effectively used to assess and drive
organizational performance. Now in its third edition, this
bestselling guide provides a model for simplifying KPIs and
avoiding the pitfalls ready to trap the unprepared organization.
New information includes guidance toward defining critical success
factors, project leader essentials, new tools including worksheets
and questionnaires, and real-world case studies that illustrate the
practical application of the strategies presented. The book
includes a variety of templates, checklists, and performance
measures to help streamline processes, and is fully supported by
the author?s website to provide even more in-depth
information.
Key Performance Indicators are a set of measures that focus on
the factors most critical to an organization?s success. Most
companies have too many, rendering the strategy ineffective due to
overwhelming complexity. Key Performance Indicators guides
readers toward simplification, paring down to the most fundamental
issues to better define and measure progress toward goals. Readers
will learn to:
separate out performance measures between those that can be
tied to a team and result in a follow-up phone call (performance
measures) and those that are a summation of a number of teams
working together (result indicators)
look for and eradicate those measures that have a damaging
unintended consequence, a major darkside
Sell a KPI project to the Board, the CEO, and the senior
management team using best practice leading change techniques
Develop and use KPIs effectively with a simple five stage
model
Ascertain essential performance measures, and develop a
reporting strategy
Learn the things that a KPI project leader needs to know
A KPI project is a chance at a legacy ? the project leader,
facilitator, or coordinator savvy enough to craft a winning
strategy can affect the organization for years to come. KPI
projects entail some risk, but this book works to minimize that
risk by arming stakeholders with the tools and information they
need up front. Key Performance Indicators helps leaders
shape a performance measurement initiative that works.
