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DON'T LET PROBLEM PEOPLE GET TO YOU!
Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or ...
10th anniversary edition of the classic guide to handling life's toughest conversations
We've all been there- We know we must talk to a ...
How can thoughtfully and intentionally listening to our world expand and inform our creative practices? What insights can we gain when we delve into the ...
Are your words and your body telling the same story? Discover the impact that nonverbal behavior has on communication
Much of a message's meaning ...
The first ever mass-market book on politeness and the important role it plays in our work, relationships and lives, from professor and pioneer of Politeness ...
