PublishedHarper Collins, May 2014 |
ISBN9780814434017 |
FormatSoftcover, 272 pages |
Dimensions9.3cm × 6.2cm × 1.1cm |
Too few standard procedures within an organization and inefficiency will inevitably ensue. But too many, and creativity is stifled. This catch-22 is enough to make heads spin! How does one settle on the perfect mix that will streamline activities and create smooth workflowsSuccessful Business Process Management has done all the homework for you and provides a succinct, accessible overview on the training and tools available for process improvement that fills that gap of being not too rigid nor too blase.
Step-by-step instructions explain how to:
Overcome resistance and apathy to standard procedures
Take a systematic rather than ad hoc approach to process management
Design key processes and capture them in documented procedures
Revise existing processes when feasible
Roll out the changes so people know what to do
Embed them in the organization for reliable outcomesWith the increasingly complex organizations of the twenty-first century, it is vital that companies have standard, documented processes and procedures in order to achieve high levels of quality and productivity--yet they can't afford to dampen the innovativeness that got them on the map in the first place. In Successful Business Process Management learn how to get it just right.
